Support
FAQs
Q: I have forgotten my password to log in to the bluArc web portal. Is there a way to reset it?
A: Yes. Navigate to the bluArc Portal login page. Enter your incoming number and user ID. Click on: Forgot Your PIN? We’ll send you an email with your new PIN. If you don’t receive an email, contact your administrator and have them reset your PIN for you.
Q: How do I get to the bluArc web portal to manage my service?
A: You can get to the bluArc web portal by navigating to http://www.bluarc.ca and selecting the customer login link in the upper right-hand corner of the website. From there you will be presented with the login screen. Alternatively, you can click the Customer Portal link at the top of this page.
Q: Where can I find a phone feature guide for the Mitel 5312?
A: bluArc Support can send you a copy of the guide. Just send your request in an email to customercare@bluarc.ca.
Q: Do you have a quick reference card for using the voicemail system?
A: Yes we do, just send an email to customercare@bluarc.ca and we will send it to you.
911 Service
bluArc's VoIP service supports E911 capability just as your home phone does. When you dial 911 your call routes directly to the appropriate Public Services Answering Point and your address information is automatically presented to the operator.
