Self Service Portal
A traditional telecommunications system is complex, difficult to modify and usually requires external support. It’s time consuming and costly. Just imagine, you can now modify and invoke almost all features and functions in real time in three mouse clicks or less.
The bluArc web-based Self-Service Portal takes telecommunications to another level. It’s simple to use and easy to modify—anytime, anywhere. If you require support, that’s included in the price, reducing your overall support costs.
Compared to traditional PBXs and other hosted business phone services, it’s uncomplicated. Not only does the bluArc Self-Service Portal enable your administrator to modify the system, but it also enables your users to modify their telecommunications requirements or functionality. Your administrator no longer has to make ongoing user changes, cutting costs and streamlining corporate communications.
Delivers the help you need when you need it
Our Self-Service Portal service offers you two fee options: one for administering the portal yourself, which we recommend, and the other for bluArc to administer it for you.
If your administrator requires help, we have the capability to access your portal. As we see the same portal and data you see, we can help you with your modifications. We can walk through the portal with you, helping you to structure your services so that they meet the specific needs of your business. This capability ensures that whenever you need help, we can provide it.
If you require it, we can provide administrator training and user training. As well, you will have access to online training. With our Self-Service Portal, you can manage virtually all your voice communication requirements on your own whenever you need them—twenty-four hours a day, seven days a week.
Offers easy-to-use, single interface
Have you had to become your own telecommunications company to take advantage of the services offered by PBXs and other hosted business phone services?
Our Self-Service Portal provides the functionality that PBXs used to promise—plus an easy-to-use, single web-based interface. Now you can focus on your core business rather than becoming your own telecommunications expert. With our Self-Service Portal you have a dynamic, real-time online environment—no matter where you are, you can make your modifications.
As well, it’s typical of traditional telephone systems such as a PBX or key system that each of your sites has stand-alone telephone systems, usually from different manufacturers and with different administrators and different service companies, resulting in inconsistent communications and complex service management challenges across the company.
With our Self-Service Portal, you’ll manage all your sites with a single interface and one administrator—not many. You’ll not only manage your communications comprehensively and consistently, but you’ll also cut your overhead costs.
Delivers remote access
You have to modify your PBX-based system in-house as you can’t access it from a remote location.
With our web-based Self-Service Portal, you can access your system from anywhere, at any time. You don’t have to be tied to your office to make modifications—it’s as simple as logging into the secure web portal.
Ensures business continuity
You’ve had a fire or flood, your company is shut down and you are unable to access your facility.
With our Self-Service Portal you can redirect your calls to any number in real time, from anywhere, at any time. You can continue your business without interruption.
Reduces response and management time
How much time do you waste on the empty promise: “Your call is important to us!”?
With our Self-Service Portal, the call group feature allows administrators and users to funnel calls in multiple ways; for example, they can be directed to experts in certain functions or to sales or support. They can redirect calls to any number in real time. By enabling your customers to contact the right person quickly, you increase customer satisfaction and reduce your response time.
Users can control where and when they can be reached, which also improves response time. They can reprogram their phones in real time, enable call groups, or have voice mail sent to individual email or to multiple email addresses. As the web portal enables teleworking capabilities, users are part of a virtual team. They can work virtually anywhere while remaining connected to their coworkers and customers.
Administrators can reduce management time with rapid deployment of functionality virtually in real time. They can add a new employee, a new department, a new site simply and easily via the administrator portal.
If you would like more information on our Self-Service Portal, please contact us.