BluArc Employment Opportunities:

BluArc Communications is a dynamic organization and is always looking for talented individuals who can make a difference.   Our organization looks for individuals who have related education and experience in Sales, Channel Development & Management, Marketing, Customer Support and Operations. 

If you have a post-secondary education and are interested in learning more about BluArc Communications please email to hr@bluarc.ca . BluArc Communication is an equal opportunity employer.

Account Manager,  Ottawa - Toronto

We are expanding and looking for additional Account Managers. The BluArc solution has many competitive advantages over traditional VOIP solutions. We have a unique and compelling business proposition for small business. The BluArc solution delivers ease of use, flexibility and control that saves our customers more than 25% off their current costs.

If you are faint of heart please do not apply. This is a combined salary and commission sales job with paid expenses. If you want to make $50k a year with the potential to make a six digit income within two years, we need to talk. Our unique residual model provides an opportunity for you to substantially increase your income yearly. Options and equity are available for qualified candidates. Be part of a team with potential ownership.

Skills required are Must make cold calls, willingness to learn, creative and enjoy the thrill of closing the deal. Young or old, if you are the best we want you. Must have valid drivers license and an automobile.

Please forward resume to Brad Fulton at bfulton@bluarc.ca or hr@bluarc.ca

Technical Support Specialist  ( Ottawa )
Job# BP- 002

BluArc Communications has an immediate requirement for a Technical Support Specialist.

Position Mandate
In this position you will be responsible to:

• Provide 2nd level pre and post-sale support and solutions raised by BluArc partners and customers
• Provide solutions for customer requirements including research, procurement, implementation, testing, and documentation.
• Conduct customer site surveys
• Manage and monitor the BluArc network including configuration, maintenance, and support
• Independently troubleshoot reported services issues.
• Manage assigned cases to closure working with various departments within company.
• Reproduce reported problems in BluArc's lab.
• Participate in pager rotation schedule, and work overtime as required.
• This position may involve working off-hours shifts and customer premises site visits. 

Requirements
To succeed in this position, you will require:

• Diploma or Degree in Computer or Network Engineering, or equivalent.
• Working knowledge of IP Networking industry products and protocols.
• Ability to utilize networking tracing software such as Ethereal.
• Demonstrated ability to interact well with customers and partners. 
• Demonstrated ability to solve problems and deliver known solutions with a high level of customer satisfaction.
• Knowledge of PBX and Key System features.
• Knowledge of VoIP terminals, CPE routers, firewalls, and switch products.
• Knowledge of IP terminal adaptors (FXO, FXS)
• Knowledge of telephony network topologies.
• Excellent verbal and written communications skills.
• A keen interest in learning and continuous improvement of processes and systems.

Other desirable skills

• One to two years experience in a post-sales support role.
• Working knowledge of Voice over IP (VoIP) protocols such as MGCP, SIP, and RTP a definite plus.
• Industry recognized IT certifications such as CompTIA Network + and Cisco CCNA
• Familiarity with Solaris, Unix and Linux. 

Qualified candidates must have the ability to work as part of a multidisciplinary team, and demonstrate strong verbal and written communication skills. If you would like to apply for this position please direct your CV to hr@bluarc.ca.