Blogs

Who's Hosting your Voice Services?

bluArc has been at the forefront of providing cloud hosted services to small- and medium-sized businesses. In fact, bluArc has been delivering Hosted Business Phone and Internet Services across Canada for over seven years from its core service centres in Toronto and Ottawa.

Phone Tip of The Week: Auto Attendant

How to solve “My customers are having trouble reaching me!”

One of the complaints we hear often from our prospective clients is that it’s difficult for their customers to reach them. Specifically, their customers call the office and try navigating through a complicated auto attendant menu only to get frustrated and hang up.

bluArc Client Profile : CANADEM

Established in 1996, CANADEM is a not-for-profit corporation dedicated to advancing international peace, security, democracy and socio-economic development through the rostering, rapid mobilization, and mission management of experts committed to international service.

bluArc Client Profile : HPCO

Hospice Palliative Care Ontario represents hospice palliative care organizations, professionals and volunteers that care for people with life-limiting illnesses.

External Call Forwarding versus Call Twinning

I am often asked what the differences are between call forwarding and call twinning on the bluArc system. The bluArc system has both features available, but it’s useful to know when either feature should be optimally used.

When a call is forwarded to an external number the bluArc system no longer has control of that call. If the person to whom the call is forwarded to is unavailable, the features on the bluArc system cannot be used because the call is no longer on the bluArc system.

bluArc Client Profile : Ottawa Tourism

Ottawa Tourism provides industry leadership and destination marketing to attract visitors, tours and conventions to Ottawa and Canada’s Capital Region. Founded in 1971, Ottawa Tourism is a not-for-profit, membership-based organization, with 350 tourism-related member businesses that work together to profile Ottawa and Canada’s Capital Region as a diverse and exciting place to visit.

bluArc Client Profile : Prestoh Mobile Business Cards

Prestoh is an easy-to-use online app that enables individuals to create their own Mobile Business Card––including a free personalized QR Code and advanced vCard.

This interactive extension of the traditional printed business card is optimized for display on iPhone, Android and BlackBerry smartphones. Prestoh is perfect for professionals, small businesses and for Enterprise Mobile Sales Enablement. In four years there will be more mobile internet users than desktop users - are you ready?

Connecting Everyone – Everywhere

A small business challenge solved

by Rick Koenders, VP of Business Development and Marketing, bluArc Communications

Small- or medium-sized businesses with multiple sites struggle to easily and cost-effectively connect their sites.

We can clearly identify their challenges and quickly identify how they can connect everyone—everywhere.

Challenges facing small businesses

The Fundamental Shift in Telecommunications

— by Rick Koenders, VP of Business Development and Marketing, bluArc Communications

Many years ago, while employed by an international phone system manufacturer, I attended a quarterly company pep rally where our CEO exhorted: “The wave is here.” He was referring to the new wave in wireline telecommunications—the wave of IP based phone systems.

The Myths & Realities of the Voice Over IP Network

At bluArc, we often hear customers express their concerns about VoIP to us. Their concerns typically revolve around reliability and call quality based on VoIP experiences with services that use the internet for voice services. bluArc empathizes with these concerns––the same concerns on our part motivated us to start bluArc.

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