When I was first asked to write a blog about what goes on behind the scenes in the Operations area of bluArc, my first thought was "who'd want to know?" followed shortly thereafter by "do we really want our customers to know?" :-). When I think about the relationships that we've developed with the vast majority of our customers over the years, it doesn't take long to get comfortable with the idea of sharing with you some of the challenges and triumphs that take place "under the hood".
